Privacy policy

This Privacy Policy was last updated on September 10, 2021. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page

AT FIRECAPE, WE RESPECT AND PROTECT THE PRIVACY OF VISITORS TO OUR WEBSITE, WWW.FIRECAPE.COM (THE “SITE”), AND OUR CUSTOMERS WHO USE OUR PLATFORM, TOOLS, AND SERVICES OFFERED ON THE SITE (THE “SERVICE”). FIRECAPE KNOWS THAT YOU CARE ABOUT HOW YOUR INFORMATION IS USED AND SHARED. WE WANT TO MAKE SURE THAT YOU UNDERSTAND THE TYPE OF INFORMATION WE COLLECT ABOUT YOU, HOW IT IS USED, AND THE SAFEGUARDS WE USE TO PROTECT IT. THIS PRIVACY POLICY (“POLICY”) EXPLAINS HOW WE COLLECT AND USE VISITORS’ AND CUSTOMERS’ INFORMATION AS PART OF OUR SITE AND OUR SERVICE.

1. Information you provide

In this Policy, “personal information” is data that can be used to uniquely identify or contact a single person, such as the individual’s name, postal address, email address and telephone number. When You register for the Service, We ask for information such as your name, company name and address, site name, phone number, e-mail address, and credit card information. If you sign-up for the free trial account, You are not required to enter your credit card information until you decide to continue with a paid plan. Firecape uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information, except for the sole purpose of credit card processing on Firecape’s behalf.

2. Information we collect

As is true with most websites, Firecape gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. Occasionally we may connect personal information to data gathered in our log files, as necessary to improve the Service to individual customers. Otherwise, we mostly use this information with no connection to individual users, to analyze trends, administer the Site, or track usage of various features within the Site.

The application will use https://www.googleapis.com/auth/gmail.readonly to pull information such as supplier order ID, order cost, and supplier tracking number into the system, so users can view complete order information, and tracking information.

3. Cookies

A “cookie” is a piece of information either stored temporarily (session cookie) or placed on your computer’s hard drive (persistent cookie). The main purpose of a cookie is to allow a web server to identify a user, and serve up customized web pages and/or login information to the user’s web browser when revisiting a web page. Cookies help us promptly display the information you need and other information which we consider to be of interest to You. By gathering and remembering information about your website preferences through cookies we can provide a better web and marketing experience.

When You visit the Site or use the Service, We use “session cookies” to allow the Site or Service to uniquely identify your browser while You are logged in and to enable Firecape to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. We also use “persistent cookies” that only We can read and use, to identify You as a Firecape customer and make it easier for You to log into the Service.

As a user, You can accept or decline the use of cookies through a functionality built into most web browsers. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.

4. How we use the information we collect

Firecape may use the personal information and other information We collect about your use of the Service:

a) To operate the Service and tailor it to your needs
b) For billing, identification, and authentication
c) To contact You about Your use of the Service
d) To send you exclusive offers and other communications
e) For research purposes
f) To generally improve the content and functionality of the Service and the Site.

Although Firecape owns all rights to the software, code, databases, and other Service applications.

5. How third-parties use the information we collect

Firecape may also share your personal information with its third-party vendors (such as its credit card processor) and hosting partners to provide the necessary hardware, software, networking, storage, and other services We use to operate the Service and maintain a quality user experience. Our service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to Firecape in accordance with Firecape’s instructions and policies.

Except as described in this Policy, Firecape will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal processes, or establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

6. Links to other sites

Our Site contains links to other websites that are not owned or controlled by Firecape. Please be aware that We do not determine and We are not responsible for the privacy practices or content of such other sites. We encourage You to be aware when you leave our Site, and read the privacy statements of other websites linked to our Site. This Policy applies only to information collected by this Site.

7. Customer testimonials/comments/reviews

From time to time, We post customer testimonials on the Site which may contain personal information. We do obtain the customers’ consent to post their names along with their testimonials.

8. Protection of information

Firecape is committed to ensuring the security of your personal information. We take every precaution to protect the confidentiality and security of the personal information placed on the Site or used within the Service, by employing technological, physical and administrative security safeguards, such as firewalls and carefully-developed security procedures. For example, when You enter sensitive information (such as login credentials and all your activity on our Service platform) We encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures and other measures help ensure that your data is safe, secure, and only available to You and to those You authorized access.

9. Opting-Out

We process and store information on behalf of our customers. If You are our customer and would like to opt-out of getting communications from Firecape please contact us at [email protected] email address or follow the unsubscribe instructions included in each marketing email.

10. Data retention

Firecape will retain personal information We process on behalf of our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

11. Children

Firecape does not knowingly collect any personal information from children under the age of 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information.

12. Business transactions

Firecape may assign or transfer this Policy, and your user account and related information and data, to any person or entity that acquires or is merged with Firecape.

13. Changes to privacy policy

If We make any material changes to this Policy We will notify You by email or by posting a prominent notice on the Site prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Site and Service.

14. Terms of service

When You access and use the Service, You are subject to the Firecape Terms of Service, found here: Terms of Service